Guarantee: Lash Envy Studios takes great pride in the work we do! If you have any concerns with the service you received, let us know within 3 days and we will fix it to your satisfaction at no extra charge. This is a policy we are proud to offer!
Appointment Policy: Lash Envy Studios requires all appointments to be reserved with a credit or debit card.
Cancellation Policy: Lash Envy Studios requires 24-hour notice prior to any cancellation or rescheduling an appointment. Cancelling within 4 hours of your appointment will be considered a no-show and those fees will apply. Failure to give 24-hour notice will result in 50% of the scheduled service fee. No-shows will be charged 100% of the scheduled service fee.
Late Policies: Please notify us if you are running late for your appointment. Running late may result in your service being altered to fit the remaining time available. If you are at least 30 minutes late, your appointment will be treated as a no-show and fees may apply.
Refunds: Lash Envy Studios does not offer refunds on services. We do however, offer a GUARANTEE POLICY (see above).
Allergies: If you experience an allergic reaction to any of the products used during a service, please notify us immediately for assistance in assessing the situation. If you have experienced allergic reactions to eyelash extensions in the past and think you may have an allergy to our products, please let us know prior to your appointment. A patch test can be administered before your appointment. Simply phone or email us with this request. *Refunds are not given for allergic reactions.
Children: We cannot accommodate small children in the lash room as our team will not be able to provide supervision. Thank you for your consideration.